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Managing your Family Memberships in eBiz

Logging in Instructions

Managing your Girl Scout Troop in eBiz

Managing your Family memberships in eBiz

eBiz Membership portal

Help Desk

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Family Management

What can Family Managers do?

Girl Scouts has moved to a family-centered model of registration. Only adults are permitted to login to this system, and adults identified as Family Managers/Guardian 1 are able to manage their whole family with a single login. Family Managers can perform the following tasks online:

  • Register family members as Girl Scout members.
  • Print membership cards for family members.
  • View customer information on file for family members and edit their contact information.
  • Register family members for activities.
  • View all family member activities under “Family Events.” These include any meetings family members have been registered for either online or in the Personify back-office application. (Currently not available).

A Family Manager should be able to view her family members under “My Family”. By definition, an adult is a Family Manager if she is the “Guardian 1” to a “Child” customer.

If family members are missing from a family, it is because customers are not linked to the Family Manager. Please contact the help desk.

  • If the missing family member is a new customer in the database, the Family Manager can add the missing family member online from “My Family” by clicking the “Add a Family Member” link.

Please note that the Family Manager must be related to at least one customer in order for the “My Family” menu to show. If the Family Manager currently has no family relationships, he or she must add the family member from his/her account page.

How does a Family Manager register family members as members?

  • Family Managers initialize the membership wizard from their Family Roster. From the Family Roster, select the boxes next to the family members you want to register. Then from the “I want to” drop-down box, choose “Purchase Girl Scouts Membership(s)” and click “Go.” The membership registration wizard will guide you through the remainder of the registration process.

NOTE:  Please select the correct membership year, we cannot refund nor transfer membership fees.

If the family member is a new customer in the database, the Family Manager can add the missing family member online from “My Family” by clicking the “Add a Family Member” link.

All customers are re-registered to their current troop. If a customer would like to renew to a different troop, the Family Manager should re-register the member online and enter the desired troop in the “Get Involved” step of the process. Your council will transfer the member to the troop that is requested online through this field.

A Family Manager will receive this error message if she attempts to add a family member online that is an existing customer in the database. This is a security precaution so that Family Managers only manage customers that are part of their family.  Contact the help desk.

Customer (name) already exists in our system.  Please contact your local Girl Scout council. 

How does a Family Manager print membership cards for family members?

From the Family Roster, select the boxes next to the family members for whom you want to print membership cards. Then from the “I want to” drop-down box, choose “Print membership cards” and click “Go.” A pop-up will display with the membership cards. From the pop-up, click the “Print” button to print the cards.

A customer receives an error message when trying to manage his daughter’s record: “There’s currently another adult who is managing this family account online.”

This error is received when a Guardian 2 attempts to manage a child listed on his or her account page. Guardian 2’s are not Family Managers and do not have rights to manage family member records.

Remember

  • Troop placement is not guaranteed, troops are formed when leadership roles are established for that troop.
  • If you need immediate troop placement and you know the troop number contact the council.
  • There are more ways for girls to participate in Girl Scouts! We call them Pathways, and they include troop, events, camp, series, and travel.
  • Select the correct membership year (contact the council if you are not sure), the council cannot refund or transfer membership fees.
  • Select the correct membership (girl or adult), the council cannot refund or transfer membership fees.
  • Print your receipt.
  • Print two copies of your welcome/confirmation letter—one for yourself and one for your troop leader.

Help Desk - helpdesk@gsle.org or 504-575-4104, 8:30 a.m. to 4:30 p.m. M-F
Girl Scouts Louisiana East – 800-644-7571, 504-733-8220, 225-927-8946, 8:30 a.m. to 4:30 p.m. M-F

 

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