- Families & Volunteers
Girl Scouts has moved to a family-centered model of registration. Only adults are permitted to login to this system, and adults identified as Family Managers/Guardian 1 are able to manage their whole family with a single login. Family Managers can perform the following tasks online:
A Family Manager should be able to view her family members under “My Family”. By definition, an adult is a Family Manager if she is the “Guardian 1” to a “Child” customer.
If family members are missing from a family, it is because customers are not linked to the Family Manager. Please contact the help desk.
Please note that the Family Manager must be related to at least one customer in order for the “My Family” menu to show. If the Family Manager currently has no family relationships, he or she must add the family member from his/her account page.
NOTE: Please select the correct membership year, we cannot refund nor transfer membership fees.
If the family member is a new customer in the database, the Family Manager can add the missing family member online from “My Family” by clicking the “Add a Family Member” link.
All customers are re-registered to their current troop. If a customer would like to renew to a different troop, the Family Manager should re-register the member online and enter the desired troop in the “Get Involved” step of the process. Your council will transfer the member to the troop that is requested online through this field.
A Family Manager will receive this error message if she attempts to add a family member online that is an existing customer in the database. This is a security precaution so that Family Managers only manage customers that are part of their family. Contact the help desk.
Customer (name) already exists in our system. Please contact your local Girl Scout council.
From the Family Roster, select the boxes next to the family members for whom you want to print membership cards. Then from the “I want to” drop-down box, choose “Print membership cards” and click “Go.” A pop-up will display with the membership cards. From the pop-up, click the “Print” button to print the cards.
A customer receives an error message when trying to manage his daughter’s record: “There’s currently another adult who is managing this family account online.”
This error is received when a Guardian 2 attempts to manage a child listed on his or her account page. Guardian 2’s are not Family Managers and do not have rights to manage family member records.
Help Desk - firstname.lastname@example.org or 504-575-4104, 8:30 a.m. to 4:30 p.m. M-F
Girl Scouts Louisiana East – 800-644-7571, 504-733-8220, 225-927-8946, 8:30 a.m. to 4:30 p.m. M-F